Shipping policy

Thank you for choosing HearthForm! We are committed to providing a reliable and convenient shipping experience, ensuring your cookware makes its way to your kitchen as smoothly as possible.

📦 01 / Standard Shipping

Order Processing Time

Once your order is received, we process orders in the order they are placed and arrange shipment as soon as possible.

Orders are typically processed within 1–3 business days.

🚚 Shipping Transit Time

For orders shipped within the United States, the estimated transit time is 7–14 business days after dispatch.

⏱ Estimated Total Delivery Time: 8–17 Business Days

Estimated Delivery Time = Order Processing Time + Shipping Transit Time

Please note that actual delivery times may vary due to carrier operations, public holidays, customs clearance, or other circumstances beyond our control.

Our standard shipping carriers include USPS, UPS, FedEx, and DHL. The shipping carrier will be determined based on the delivery arrangements for your order.

🚚 02 / Shipping Rates

We are pleased to offer FREE standard shipping on all orders within the United States.

Shipping Destination: United States

Shipping Method: Standard Shipping

Shipping Fee: FREE

There are no additional standard shipping charges for orders delivered within the United States. Any applicable import duties or taxes are separate from shipping charges.

📍 03 / Order Tracking

Once your order has been shipped, we will provide you with a tracking number so you can follow your package's delivery progress.

If you experience any issues with your shipment or have questions about your delivery, please feel free to contact our customer support team.

🌐 04 / Customs Duties & Import Taxes

Shipments from our fulfillment facilities do not have destination-country import duties or taxes prepaid.

Depending on the applicable customs regulations, additional duties or import taxes may be assessed when your package arrives at its destination.

Important Notice

If applicable, customers are responsible for paying these duties and taxes.

If a customer refuses to accept a package due to customs duties or import taxes, they will be responsible for any resulting costs, including:

Return shipping fees.
Customs duties and applicable taxes.
Package handling charges.

✉️ 05 / Contact Us

If you have any questions regarding your order, shipping, or delivery, our customer support team is here to assist you.

📧 Email: support@hearthform.com

📞 Phone: +86 13764032020

📍 Business Address:

RM 1001, 10th Floor, Building 18, Lane 919, Haoning Road, Lingang New Area, Shanghai, China

Thank you for shopping with HearthForm. We appreciate your trust and look forward to being part of your everyday cooking experience.